Highly Trained Restoration Specialists

SERVPRO of Rutherford County is proud to serve our community, and we undertake intensive training to ensure that we’re offering the best service available to get our customers back to normal as soon as possible.



Before we hire a technician, we conduct a rigorous screening process. We understand that you don’t allow just anyone into your home; with that in mind, we require every employee to pass a stringent background check. Our customers’ safety is first and foremost. Once the person is given the green light, they start their training.



Every SERVPRO franchise must go through the NFTP, or the new franchise training program. This is an intense eighteen day training at the SERVPRO headquarters in Gallatin, Tennessee. There, they offer new franchises hands-on training. For instance, when they train new franchises how to properly dry a home, they actually flood a home built on site for training purposes. There’s also a structure that is used to teach trainees about fire damage; using these scenarios, SERVPRO ensures that trainees have the information they need to clean the structure, including the tests they must conduct to determine the best course of action that will preserve the materials. New franchises will learn the best practices during this training period rather than while on the job at a customer’s home.

IICRC Training and Certification

IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Rutherford County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)