What our Customers say...
As the owner of an HVAC business, some customers will call after they've had an unfortunate incident such as plumbing leaks that flood the house, and then the duct. I've worked with SERVPRO of Rutherford County on a few projects, and they always provide a rapid response time with a professional outcome. I've always received positive feedback from my customers who have used them and I would recommend them with confidence to anyone.
Great team! Very professional! Were honest and didn't try to up-sell us on services that would not benefit us. Got our damage cleaned up quick! Highly recommend!
SERVPRO was on the job immediately accessing the damage and taking care of the situation. Their workers were amazing! They are definitely going to be my first call in case of any emergency. Top notch work.
SERVPRO of Rutherford County did a great job getting to us quick to stop any further damage. They all were very professional and explained everything in great detail that was going to be done over the next several days.
Great crew came out one hour after being called. They were friendly, professional, and prompt in their evaluation of my home.
The team arrived on time, removed the wet materials resulting from a roof leak, cleaned up, setup dryers and fans. Great folks on the team and explained what they were doing as they worked I would recommend them if you have a problem.
The two gentlemen came by and just took over. I was beyond upset because of the devastation of my home. They were so friendly and compassionate and more importantly, understanding of my real concern! Perfect gentlemen and so compassionate! I am still in shock, I think they were amazing. Thank you for sending these gentlemen in my hour of need!
This is a great company! Every person who came to my home was friendly, professional, caring and went on and above what I believe they needed to. I am so glad that I chose this company--SERVPRO of Rutherford County. I always wonder when I call someone to come to my home if they will do what I need done and do it correctly--their service went above my expectations. Dave, the Production Manager, was very thorough and made sure everything was done correctly and completely. Thank you!
I tried another company before I called SERVPRO, and the difference in customer service was astounding. The other company was going to charge me over $100 just to do an estimate, was unhelpful over the phone, and made it seem like my business was a chore. SERVPRO was outstanding from the moment I first called. They were professional, helpful, and went above and beyond for us. They even volunteered to talk with our insurance company (who had already denied the claim) and were able to get our claim covered!
Jason and his team are excellent. As an insurance agent in Rutherford County I would recommend them for any fire, water, or mold restoration.
Call SERVPRO of Rutherford County to clean and sanitize after a sewage back up in our office basement. They were quick to get out and very thorough with there evaluation and execution of the situation. Thank you.
This team is the BEST! They came out quickly after my crawl space flooded and hooked up their dryers right away. These guys were friendly and had upbeat attitudes. They checked on us every couple of days to make sure the house was drying properly. I'm incredibly pleased with the service we received. I don't know what we would have done without them!
Thanks to the team at SERVPRO of Rutherford County, for a quick response and a great job! What started out as a family Christmas event (4 families – 16 people) at my son’s house in Middle Tennessee last week was quickly disbanded due to an outbreak of the Flu and stomach bug. SERVPRO came in and sanitized the place, washed the linens and worked till late in the evening so that my son and his family could feel safe in a clean home. Great Job SERVPRO!
SERVPRO is super helpful. They came up to a property that I manage and did a proactive check on most of the things that could go wrong. Michelle, the sales person, is very helpful. And their office staff is very accommodating, as well. I'll be calling them if something goes wrong at this property.
Ryan and his team were fantastic. He even came out to our home the same day I called him. They were in our house the next morning ripping up damaged flooring and drywall to begin the drying process.
He and his crew called me each day with a status update and kept our home locked up while we were away.
They were very nice to other contractors coming in and out as well.
I hope I don't need them again, but if I do, Ryan and his team will be my first call.
SERVPRO of Rutherford County did a great job. Got out there same day, put down plastic walkways as to not damage or get dirt my carpets and floors and checked in with me daily. I would highly recommend Jason and his team. Thanks again.
I had a leak the middle of the night the SERVPRO guys were at my house quickly and were wonderful!! Everyone I worked with was polite, on time, efficient, kept me informed of everything that was going on and respectful. I would use them again in a heart beat!!
Josh and his team at SERVPRO of Rutherford County did an incredible job of communicating with us, cleaning our home, getting us on the schedule faster than I ever anticipated- basically, they went above and beyond for us and I couldn’t be more pleased! Their work was incredibly thorough and completely surpassed my expectations when I already knew they were going to do a great job. Josh was so kind and understanding to us during the estimate process and he and his team followed through with the same kind and understanding attitude throughout the whole process. I would highly recommend SERVPRO of Rutherford County to anyone needing their services!
I was pleased with SERVPRO's remediation of a moisture problem due to a water leak. The office staff and onsite technicians were polite, professional and thorough. The work to be done was explained clearly in advance, and the project was handled efficiently. The crew called in advance of arriving to ensure their visits were convenient.
SERVPRO was amazing and made a such a stressful time a comforting and most importantly stress free experience. SERVPRO team was fast and efficient, and delivered top quality service meeting their customer’s expectations by going above and beyond. They kept us informed throughout the whole process, and was always just a call a way when we needed confirmation or had questions.
Thank you again Ryan L and team. We look forward to recommending your company to our family and friends!
I would recommend SERVPRO highly to any of my friends & family. They were truly a Godsend and explained everything they were going to be doing.
Absolutely perfect service! Did everything possible to keep the cost down for me. Very professional and friendly techs. Megan, in the office, was also so helpful, kind and patient with me answering every question I had. I highly recommend SERVPRO and will use them again, if needed.
SERVPROof Rutherford Co. Very impressive. Within 2 hrs of receiving call they were at my home and working. Very polite crew. Couldn't have ask for better people to come. Highly recommended!
Oh my goodness! I cannot say enough to express how thankful I am for the service and kindness shown by Ryan and Mary Ann and the SERVPRO team. We called on a Sunday afternoon when our washer overflowed and soaked our carpeting. Ryan came out quickly and extracted water, set up fans and patiently waited for us to wrap our heads around the process. The next day Mary Ann guided us through what we thought would be a complicated mess with insurance and restoration but her reassurance and knowledge made it almost effortless. No one wants a disaster at home but having SERVPRO alongside changed everything.
Jason was amazing! Top notch quality work and best customer service I have had in a long time!! Cody and his coworker were friendly, pilute, and considerate. Wish I could give 10 stars!!
Jason, David and the crew were extremely knowledgeable and very diligent. They answered any of my questions and went above and beyond to make sure we understood everything and we’re happy with what we were dealing with. During a difficult time they made it easier. I would recommend them to anyone
I was distraught to find we had water damage. But, we called SERVPRO and they were out within the hour. Fantastic service and an excellent company to work with. Ryan, Kody and Mark were fast, friendly and hard working! Ryan and Kody listened to my concerns and kept me updated every step of the way. I could not recommend a better company!
Zach and Cody fixed our problem very promptly. They always came out when they promised - it was a pleasure dealing with them. Very satisfied!
Zach and crew were great! I felt very comfortable throughout the process. They were always on time and very professional. I would recommend them to anyone!
Thanks to the team at SERVPRO of Rutherford County, for a quick response and a great job! What started out as a family Christmas event (4 families – 16 people) at my son’s house in Middle Tennessee last week was quickly disbanded due to an outbreak of the Flu and stomach bug. SERVPRO came in and sanitized the place, washed the linens and worked till late in the evening so that my son and his family could feel safe in a clean home. Great Job SERVPRO! « l
David came to our house writhin 24 hours of our call to serv pro. Extremely professional and ver knowledgeable. Would highly recommend.
Amazing company! Very prompt and professional. They answered any questions and were accommodating to my schedule. Ryan and his crew were outstanding! I would highly recommend him to anyone needing work done!
Jason and his team were great. Professional,
Fast, and thorough in cleaning up our water damage.
Our church was recently vandalized with a lot of broken glass. I called SERVPRO after the Police Dept and Insurance said it was ok to. I called on Saturday morning and was transferred to Jason. Jason instantly became a guardian angel to our congregation. He took my information and set up to look at the damage Monday morning. Jason and his crew just left the church and I'm in shock. They did such a wonderful job cleaning. My soul is pouring over with joy and thanksgiving. Thank you, Jason, and thank you SERVPRO of Rutherford County. Our prayer is the blessing you have bestowed upon us be returned tenfold.
-Timmy Holton, Certified Lay Servant, on behalf of the Laity of Dunaway Chapel United Methodist Church
Highly recommended Jason and his team!
SERVPRO was able to fit us in on a short notice. They were very professional dealing with our tenant in detailing the possible damage and time to repair. They kept us in the loop with consistent phone calls. 100%
Zach and crew were great! I felt very comfortable throughout the process. They were always on time and very professional. I would recommend them to anyone!
My enjoyment of the snow and cold temperatures last week was rudely interrupted when my water heater decided it would be a good time to explode like a frozen can of Coke. Fortunately, the one thing my inept property management company did right in this debacle was to call SERVPRO. After working a long day then surviving a near heart attack when I heard a loud boom and hundreds of gallons of water rushed out into my home, I was not in the best frame of mind. Imagine my relief when Jason and Patrick appeared at my door minutes after they were called and confidently and competently swept into motion like the pros they are. Not only did they take quick measures to remediate the emergency water damage, they also did a pretty amazing job remediating my poor frazzled state of mind by keeping me laughing and putting me at ease in the midst of all the chaos. Believe me, when the worst happens and you have an emergency in your home, you want people in there with you to fix it who are personable, warm, kind, and funny. These guys were all that and more. I cannot recommend them highly enough. If you also find yourself in such a miserable situation, do yourselves a favor and call SERVPRO of Rutherford County. They truly make the best out of a bad situation!
I was impressed that someone live answered the telephone. Patrick listened to my concerns and scheduled an appointment. The inspection was completed and the information was sent to me timely. The information was clear and addressed my concerns. I had them to come out to do the job for me. I really appreciated the professionalism.
Following a water line break in my home on a Sunday evening I contacted SERVPRO 800 number and was put in touch with the local franchise. My house was a complete wet disaster and I needed to get rid of the standing water that had caused a ceiling to fall and saturate my garage ceiling.
Ryan contacted me within 30 minutes and after explaining my situation they arrived about an hour later. Ryan and Jason immediately assessed the damage, explained the process and then got to work. Within a couple hours they had removed all the water and begun removing the flooring. They then left and returned the next day to begin what would become a HUGE process.
These guys are AWESOME, they handled everything including ordering a storage trailer and dumpster. Once they finished the 6 day process of exposing wet areas and drying they cleaned up everything and my house is now ready for contractors to come in and begin the rebuild.
The speed, quality and professionalism that was exhibited by these 2 guys and their team was second to nobody! Had it not been for SERVPRO this disaster would have been a much bigger headache. They have handled everything including insurance documentation, which has made that painful process much easier.
I highly recommend this particular franchisee because they exhibit the kind of customer service and quality of work that I did not expect.
Thanks Jason & Ryan
SERVPRO of Rutherford County was extremely professional, knowledgeable, and efficient. They got the job done in a timely manner and informed us of the process every step of the way. I highly recommend Ryan and his crew for any restoration services you may need!
Your crew was wonderful. And Jason your supervisor is phenomenal I could not have asked for better people or for them doing the job that they did for us thank you with much appreciation Sandra and Willie Whitney
These guys are AMAZING! We had an emergency situation and they responded immediately. They gave quality service and advice. In addition, they were a pleasure to work with. Jason Trotter really exceeded every expectation!! We will certainly use them in the future if the need ever arises. I HIGHLY recommend SERVPRO!!
SERVPRO of Rutherford County was great. Prompt service and fair pricing.
Jason + Mark were awesome! Our condo was flooded with sewage backup and they were called in by our building management company. They explained each step of the remediation process and patiently answered all of my questions over the few days they were in and out of our unit. They were very respectful of our property and were very accomodating to us. They made me feel so much less stressed about the whole ordeal!
I came across an uneasy fix with couch cushions. We tried everything prior to calling SERVPRO of Rutherford County. There wasn't a true solution in sight until I spoke with Patrick and he assured me they could handle it. Within days, SERVPRO handled my issue in a timely and professional manner. I recommend SERVPRO to anyone that may have water damage issues, even in the smallest matter. I'm grateful for this company.
The New Owners at SERVPRO are amazing! I could not have asked for better service. They were quick to respond and walked me through the process. Not sure about the previous people but I highly recommend this location. I would give a 10 star if it were available.
I would like to send out a big THANK YOU, to Patrick and Jason! These guys were totally professional and courteous. The job was well done and completed within the time frame advised! If you want it to appear "like it never even happened", call SERVPRO!!!